House Rules

The truth is, there aren’t many and it’s all common sense.

Age of Admission

You have to be 16 or over to come on site.

Standards of Behaviour

We expect all clients to behave in a manner that contributes towards maintaining Alwalton Hall as a relaxed, comfortable, and safe environment. The management reserves the right to remove any client who is disruptive or abusive to staff or other clients and will seek legal remedy in extreme cases.

Payments, Cancellations, No Shows

We require 7 working days’ notice for cancellations of treatment packages.

For treatments or hair appointments we require a minimum of 48 hours notice of cancellation for appointments scheduled for Wednesdays, Thursdays, Fridays, or Saturdays.

For Tuesday appointments we require notice of cancellation before 2pm on the preceding Saturday.  This is simply because we are closed on Sundays and Mondays and would otherwise be unable to alert your therapist(s) or another client that the appointment is now available until the day itself.

Our policy is to request full payment up front for all treatment package bookings including all “treatment plus food” bookings.

For non-package bookings (treatments, hair appointments) a non-refundable deposit of 25% is payable on booking and the balance on departure.

In the event that you fail to give sufficient notice of cancellation or simply don’t arrive you will be charged the full amount for the appointment(s).  If you choose to book again with us we will normally ask for pre-payment when you next book.  This requirement is removed once normal attendance is re-established.

Illegal Substances

All illegal substances are banned from Alwalton Hall and its grounds.

Smoking

Smokers are welcome at Alwalton Hall. However, smoking is prohibited inside the building. Smokers are respectfully requested to smoke outside well away from other clients (unless they are joined by choice), dispose of ash, butts and matches in the outdoor ashtrays, and discarded packaging in one of the waste bins.

Treatments

All clients must complete the Consent form before their first treatment at Alwalton Hall and we will need a fresh one every twelve months.

If you’re having a Tint, you’ll need to take a patch test at least 48 hours before – we’ll remind you when you book.

If a Therapist believes there are contra-indicators regarding the suitability of any treatment they are not permitted to provide it. Of course they’ll offer an alternative if at all possible.

Health Advice

Alwalton Hall is not a medical centre and our staff are not trained medical practitioners. If you have had, or are suffering from, ill health, severe allergies, or a particular medical condition, we urge you to speak with your doctor prior to arrival to satisfy yourself that your intended treatments or packages are suitable. In some instances we may require written confirmation from your doctor.

Access and Mobility

Arriving somewhere and finding you can’t get to the bit you want can be disappointing, so let’s talk it through first. If you have any special access or mobility requirements, you must call us to discuss your needs prior to making an appointment.

Food and Drink

You may not bring food or drink to consume on the premises or in the grounds. Basic refreshments are provided free of charge, there is an interesting drinks menu,  wine list, and cocktail menu.  If you are booking a treatment, treatment package, or hair appointment you may also wish to book in for a meal in the dining room.  We regret that the kitchen cannot accommodate walk-ins or food-only bookings.

Alwalton Hall Gift Cards/Vouchers

The Alwalton Hall Gift Card/Voucher is available for purchases in Alwalton Hall.  It can be used to purchase goods, treatments or treatment packages.  It is not a cheque guarantee, credit or charge card.  The minimum amount to activate an Alwalton Hall Gift Card/Voucher is £10 and the maximum amount that can be on a card is £500.  You can check the balance of your card or voucher via our Reception Team on 01733 391166.

When you use an Alwalton Hall Gift Card/Voucher, the amount of your purchase will be deducted from the balance on the card. Change will not be given but the balance may be applied to future purchases.  For fully redeemed vouchers where no outstanding balance remains, the cashier reserves the right to retain the voucher.

When returning goods purchased with a Gift Card or Voucher, you will be credited with a Gift Card or Voucher to the value of the one used in the original transaction.

The Alwalton Hall Gift Card/Voucher is valid for a period of 12 months from last date of issue after which it will automatically expire a and the balance on the card will be forfeited.  It cannot be redeemed or exchanged for cash or vouchers and is non-refundable.

Please treat this card or voucher as cash. Alwalton Hall will not accept any liability for lost, stolen or damaged vouchers. However you are able to register your Gift Card or Voucher to protect any unspent balances in the event your voucher is lost or stolen. In which case we will cancel your original Gift Card or Voucher making it invalid, and re-issue you with a replacement.

Alwalton Hall will cancel the value of the Gift Card/Voucher if we fail to receive payment from the purchaser’s bank or card company for the initial purchase of the card. Further action may be taken where the fraudulent use of a credit card is suspected. All refunds/exchanges of goods purchased with an Alwalton Hall Gift Card/Voucher will be made in accordance with Alwalton Hall’s refund policy. This does not affect your statutory rights.

Alwalton Hall reserves the right to add to or amend these terms and conditions from time to time, where we consider it reasonable and necessary to do so for security, regulatory or other legal reasons. Reasonable notice will be given where possible. The current conditions will be available at all times on this website.

Alwalton Hall reserves the right to refuse to accept a Gift Card in payment of any item where it reasonably suspects that the card or any amount on it may have been stolen, tampered with, duplicated or obtained in another illegal way.  Gift Cards and Vouchers will be subject to verification at time of presentation and Alwalton Hall reserves the right not to accept any cards or paper vouchers that have or appear to have been forged, damaged, defaced or otherwise tampered with.