House Rules

The truth is, there aren’t many and it’s all common sense.

Age of Admission

You have to be 16 or over to come on site.

Standards of Behaviour

We expect all clients to behave in a manner that contributes towards maintaining Alwalton Hall as a relaxed, comfortable, and safe environment. The management reserves the right to remove any client who is disruptive or abusive to staff or other clients and will seek legal remedy in extreme cases.

Illegal Substances

All illegal substances are banned from Alwalton Hall and its grounds.

Smoking

Smokers are welcome at Alwalton Hall. However, smoking is prohibited inside the building and on the pool terrace. Smokers are respectfully requested to smoke outside well away from other clients (unless they are joined by choice), dispose of ash, butts and matches in the outdoor ashtrays, and discarded packaging in one of the waste bins.

Treatments

All clients must complete the Consent form before their first treatment at Alwalton Hall and we will need a fresh one every twelve months.

If you’re having a Tint, you’ll need to take a patch test at least 48 hours before – we’ll remind you when you book.

If a Therapist believes there are contra-indicators regarding the suitability of any treatment they are not permitted to provide it. Of course they’ll offer an alternative if at all possible.

Health Advice

Alwalton Hall is not a medical centre and our staff are not trained medical practitioners. If you have had, or are suffering from, ill health, severe allergies, or a particular medical condition, we urge you to speak with your doctor prior to arrival to satisfy yourself that your intended treatments or packages are suitable. In some instances we may require written confirmation from your doctor.

Access and Mobility

Arriving somewhere and finding you can’t get to the bit you want can be disappointing, so let’s talk it through first. If you have any special access or mobility requirements, you must call us to discuss your needs prior to making an appointment.

Food and Drink

With the exception of the Bring Your Own wine or fizz offer to spa package guests you may not bring food or drink to consume on the premises or in the grounds. Basic refreshments are provided free of charge, there is an interesting soft drinks menu, and of course there’s lunch and/or afternoon tea available if you’re with us on a spa package.